Terms and Conditions

Terms and Conditions of Service:

Scoop-a-Doodle and its employees guarantee the quality, reliability, and professionalism of our services. By accessing and using Scoop-a-Doodle service, you, the customer, accept and agree to be bound by the terms and provision of this agreement. In addition, when using any of our services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the outlined guidelines, please do not use this service. All below items are subject to change at any time:

Access to Property:

By employing Scoop-a-Doodle, you are granting Scoop-a-Doodle professionals’ access to designated yard or kennel areas of your property during the designated service date. If our technician is not permitted on your property for any reason, this occurrence will be noted and customer may be charged for full price of service.

Technicians are not permitted, nor required to enter a customer’s home. In no circumstances will this be allowed or required of any Scoop-a-Doodle technician. There are and will be no exceptions to this rule.

If the assigned Scoop-a-Doodle technician is unable to access the designated yard space due to a locked gateway, and cannot otherwise access a customer’s property, service on chosen day will be postponed or canceled. Service may be rescheduled for a later time, but customer will be charged a trip fee equaling up to the quoted cost of service.

Governing Law:

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

Terms and Conditions of Changes:

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least a day’s notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Terms of Service

FEE PAYMENT:
Payment is due in accordance with the payment plan selected by Client at the time of accepting the Services. Some areas require sales tax on Services. If Client lives in an area where sales tax applies, Client will also be responsible for the tax amount. In addition to any amounts owed to Service Provider, Client agrees to be responsible for all reasonable collection and attorney’s fees Service Provider may incur in seeking to bring Client’s account to current.

REFUNDS:
Service Provider does not offer refunds for payment of Services unless the reason is an error on our part. If a refund is to be given for any reason, other than the fault of our own, refunds will be given minus bank/credit card processing fees and any proration of services, if relevant. Account credits may be given on a case-by-case basis and they will either reflect on the following month’s invoice or remain on Client’s account without expiration.

SERVICE TIMES/SERVICE DAYS:
Service Provider is unable to provide time-specific visits due to many variables. Scooping/service hours are from sunup to sundown. Service Provider works rain or shine and in most weather conditions. If weather/road conditions become unsafe, Services will be paused until conditions return to a safe status and any Clients affected will be notified as soon as possible. From time-to-time, for any reason, Service Provider may need to reschedule or change your Service day(s) at its discretion. Service Days are dictated by Client’s address and established routes. This enables Service Provider to keep prices low and stay competitive. Client’s monthly fee includes certain holidays observed by Service Provider without compensation of cost or Service. These holidays are New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, Christmas week. (If Christmas day falls on a weekend, Service Provider will either close the week before or after.) Client may be charged during service interruptions due to but are not limited to snow, heavy rain, strong winds, hurricanes, extreme temperatures, acts of governmental authorities, or any other acts of God, or circumstances or causes beyond the control of the Service Provider. Client may cancel or pause services during this time. However, additional service charges may apply upon resuming service.

AGGRESSIVE ANIMALS:
Service Provider will work with friendly animals in the yard; however, Service Provider will NOT work around aggressive animals. If Service Provider cannot access Client’s yard or complete a scooping because of an aggressive animal, Client will be notified and charged for the visit. If a Service Provider employee is ever bitten by any animal, the employee will immediately leave the premise to seek medical attention. The yard will be left in “as is” condition and may be considered as Services rendered for that visit. All medical fees will be the responsibility of the Client within a reasonable amount of time. Depending on the situation, Animal Control may be contacted and/or further actions may be taken. Client will maintain accurate and proper vaccination records for its dog(s) and make them available to Service Provider for inspection, if requested, or in the event of a dog bite/attack of a Service Provider employee. Service Provider relies on the Clients assessment of their animal’s temperament. Please consider this for the Service Provider’s safety. Service Provider reserves the right not to service any yard they don’t feel comfortable in.

SERVICE DELAYS AND FORCE MAJEURE:
If Client fails to make a scheduled payment, Service Provider may postpone its performance of the Services and schedule continuation of Services at its discretion only after receipt of all amounts due and payable. If Client’s Services are suspended and Client does not pay in full within 30 days Service Provider will consider Client to have terminated its Services. Certain events beyond the control of the Service Provider may affect its ability to perform its obligations provided for under this agreement. These events include, but are not limited to snow, heavy rain, strong winds, hurricanes, extreme temperatures, acts of governmental authorities, or any other acts of God, or circumstances or causes beyond the control of the Service Provider and shall have no liability if, at its discretion, it becomes necessary to postpone, cancel, or terminate treatment as a result. Delays caused by such events do not constitute abandonment.

ENFORCEABILITY. If any provision, sentence, phrase or word in the Terms of Service or the application of it to any person or circumstance are deemed unenforceable by